

Orthodontic Emergency Care in Mayfield Heights, Twinsburg, & Cleveland
Unexpected orthodontic issues can be stressful, and knowing where to turn in those moments is important for your peace of mind. At Success Orthodontics, our experienced team (led by Dr. Felix Gen) provides prompt guidance and support for our current patients in Mayfield Heights, Twinsburg, and Cleveland’s Lakewood neighborhood.
Whether you have a broken bracket, a poking wire, or trouble with your aligners, we’ll help you feel comfortable and keep your treatment on track. If you’re new to our practice, schedule a visit so we can evaluate you and plan your care.
Ready for expert help now? Book a free evaluation with us today.
What Is an Orthodontic Emergency?
An orthodontic emergency is any issue with braces, aligners, or orthodontic appliances that causes discomfort, irritation, or interferes with your treatment progress. While these situations are rarely dangerous, they can be uncomfortable and should be addressed by an orthodontic professional to prevent further issues.
Common Orthodontic Emergencies & What To Do
Even with proper care, orthodontic appliances can sometimes shift, loosen, or cause unexpected discomfort. At Success Orthodontics, we are equipped to handle a wide range of appliance-related issues quickly and comfortably.
Broken Brackets
A loose or broken bracket is rarely urgent. If it isn’t painful, it can often wait until your next visit. If it’s moving or irritating your cheek, cover it with orthodontic wax and call us so we can arrange a quick repair.
Poking or Loose Wires
Shifting wires can rub your cheeks or gums. Place orthodontic wax over the sharp end for comfort. If you’ve been instructed before on how, you may carefully tuck the wire with a clean pencil eraser. Call us for advice or a short in‑office fix.
Soreness After Adjustments
Mild tenderness after getting braces or having an adjustment is normal for 24–72 hours. A salt‑water rinse and over‑the‑counter pain relievers can help. Stick to soft foods and let us know if discomfort lasts longer.
Aligner Problems (Lost, Cracked, or Not Fitting)
If you aligner cracks, stop wearing it and save it. If an aligner tray is lost or warped, keep your previous set and call us. We’ll advise you on whether to move forward in your treatment, step back to a previous set, or replace the aligner.
Lost or Broken Retainers
Orthodontic retainers keep results stable. If yours breaks or goes missing, call promptly so we can prevent unwanted tooth movement and plan a replacement.
When To Go to the Emergency Room During an Orthodontic Emergency
Orthodontic emergencies usually do not require a visit to the emergency room. However, you should seek immediate medical attention if there is:
- Significant facial trauma
- Uncontrolled bleeding
- Severe swelling or injury unrelated to orthodontic appliances
For appliance-related concerns, your orthodontist is typically the best place to start.
How We Handle Orthodontic Emergencies
When an orthodontic issue comes up, knowing what to expect can make all the difference. Our team follows a thoughtful, patient-first approach to address emergencies efficiently, clearly, and with your comfort in mind, so you always feel supported.
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When you contact our office, our team takes the time to understand what’s happening and how you’re feeling. Every situation is different, and clear communication helps us determine the best next step.
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In many cases, we can offer simple instructions to help reduce discomfort until you’re able to come into the office. Our goal is always to help you feel more comfortable as quickly as possible.
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If your situation requires an adjustment or repair, we’ll work to schedule you as soon as possible. Our team focuses on resolving the issue while keeping your orthodontic treatment on track.
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For urgent concerns outside regular office hours, patients have access to Dr. Gen’s cell phone for guidance and reassurance. While not every situation requires immediate treatment, having direct support can provide peace of mind when it matters most.
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From start to finish, our priority is helping you feel cared for, informed, and confident in your treatment, no matter what unexpected issue comes up.

Reliable Help Is Just a Call Away
Orthodontic emergencies can feel overwhelming, but getting help shouldn’t be. If you’re a current patient and something feels off, call our office for prompt support so we can keep your treatment comfortable and on track. New to Success Orthodontics? We’d be happy to evaluate your braces or aligners and map out the next steps.
From Mayfield Heights to Twinsburg and Cleveland, we’re here to help you feel better fast and protect your smile.


Frequently Asked Questions About Orthodontic Emergencies
Emergency orthodontic guidance and same‑day support are available to our current patients. If you’re new to us, please schedule a visit so we can evaluate your appliances and set you up for ongoing care.
True emergencies are rare. Most issues (loose brackets, poking wires, aligner questions) can be managed at home until we see you. Call our office, and we’ll tell you exactly what to do next.
Severe facial trauma, uncontrolled bleeding, or suspected jaw fracture require immediate attention at an emergency room or urgent dental office. Once you’re safe, contact us so we can coordinate any orthodontic repairs.
Current patients have access to after‑hours guidance. Call the office number and follow the prompts; we’ll help you decide whether home care is enough or if you need to be seen promptly.
Yes. Tooth pain, broken fillings, or swelling around a tooth should be evaluated by your dentist. We’ll coordinate with them to keep your orthodontic treatment moving smoothly.